Plugin not loading

Clear your browser cache and refresh the page. Check the browser console for any JavaScript errors. Ensure the NeoBook&Pay plugin is activated properly. Disable other plugins or switch themes to rule out conflicts.

Login not working

Ensure the login credentials are correct and try resetting the password. Confirm the user role is set properly in WordPress. Clear cookies and browser cache before retrying. Test on another browser or device if needed.

Payment failed error

Verify the payment gateway credentials and API keys are correct. Test transactions in sandbox mode to isolate the problem. Ensure your account is active and not restricted. Contact the payment provider if the issue continues.

Form not submitting

Check that all required fields are filled in correctly. Look in the browser console for JavaScript or submission errors. Try with the default WordPress theme to rule out conflicts. Disable caching plugins during testing.

Calendar not showing

"NeoBookAndPay completely transformed how we manage appointments. Our booking rate increased by 40% and customer satisfaction is through the roof!"

Booking not saving

Ensure the database connection is active and plugin tables are present. Check if server resources like memory or storage are limited. Review the error logs for signs of failure. Disable conflicting plugins or scripts during testing.

Emails not sent

Verify SMTP settings and try sending a test email using a mail plugin. Check if messages are being flagged as spam. Look into your server’s email logs for errors. Use a dedicated email service if needed.

Styles not loading

Clear browser and site cache to force fresh CSS loading. Use developer tools to verify style sheets are being delivered. Disable optimization or minification temporarily. Ensure plugin files are complete and up to date.

Slow page load

Enable a caching plugin and optimize large images and scripts. Disable unnecessary plugins that could be slowing performance. Monitor server response times through your host dashboard. Consider using a CDN for faster delivery.